Delivery

All ready made items will be sent within 3 working days of receiving payment, made to order items will be shipped in approx 1-2 weeks. If you require your item to be shipped earlier or to reach your destination for a specific date please contact me.

All UK orders are currently sent via standard 1st Class royal mail or myhermes, with the option of tracked/signed for extra piece of mind.

All overseas orders are sent via Tracked postage.

Please note that on occasions parcels can be held in customs in the country of destination for approx 2 weeks.

Any tax/import duty costs are payable by the customer.

 

Returns and Exchange Details

If for any reason you are not happy with your purchase, please contact me within 14 days of recieving your item.

If a product is deemed to be faulty a full replacement will be sent upon return of the faulty item.

Returns are accepted as long as the product has not been used and is in new condition, and returned within 28days. The buyer pays for the cost of the return postage.

Contact Details:

Dedham Art and Craft Centre                      1 Brook Street                                            Dedham                                                      Essex                                                          CO7 6AD

Telephone: 07533811453

Email: [email protected]